PayPal transaction shows on the PayPal account but not on my web site

If a PayPal transaction shows on the PayPal account but not on your web site there probably was some issue sending the IPN data from PayPal to your web site during the checkout process. But don't lose hope, there is a way to check the status of  transactions on your PayPal account and resend the transaction data.

Login info your PayPal account.

Go to:

https://cms.paypal.com/uk/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_admin_IPNOperations

and follow the instructions on how to check the IPN history and how to resend IPN messages.

After resending the IPN data from PayPal  login into your web site and check if the order came through. If the order still doesn't show on your web site contact our Web Cube support experts and we'll more than happy to help you.

 

For more information on the Web Cube PayPal integration click here.

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